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FAQ

How can I place an order?
All products are available to purchase from our website. We use Cardsave/Worldpay as our payment merchant therefore our website is 100% secure. We also use PayPal - both options are available though our website.
 
 Solution Graphics

You can also place an order over the phone on 01373 474740.

Can I collect?

Yes, you are welcome to collect by appointment. We have a small showroom so we do ask you to give us a call before hand on 01373 474740 to confirm stock availability. 

 
How long is delivery?

We aim to delivery goods as soon as possible, in most cases a couple of days. Where there are exceptions from some suppliers we will email you on receipt of order to advise approx. delivery times. Export from UK may take longer; European delivery is usually 2-3 days, Worldwide 4-7 days. Certain suppliers may be longer, made to order parts can often also take longer to supply, we will advise on receipt of order.

Do I pay VAT as I'm not from the UK?

 Only UK and European customers pay VAT - if you are from outside the EU then the VAT (20%) is automatically deducted from your basket at checkout.

If you are business from a country within the EU & can provide a company VAT number & all company details, again, the VAT will be automatically deducted at checkout.

Can I return items?

Yes, in most cases a refund will be issued upon receipt of returned goods, in few cases where parts are made to order we may have alternative policy: Restocking fee may occur at 25%, If you have any concerns on ordering then please do not hesitate to contact us: info@onestopmoto.co.uk 

Do we offer techinical advice?

 Yes, we are able to offer advice before and after you purchase, if we cannot give you the information you need, we will then supply manufacturers details to enable you to resolve any issue/enquiry promptly.

Delivery Costs - Shipping Regions?

We ship worldwide, unfortunately due to customs regulations we are not able to ship to Russia. If you wish to check your region then please email: info@onestopmoto.co.uk

Please see our shipping guide for further information.